ACEhub | 4. Overcoming Challenges course summary

4. Overcoming Challenges

Estimated duration: 1 hour, 40 minutes

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4. Overcoming Challenges

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$59.00^+gst

This course includes:

1.7 hours of on-demand video modules
Access on mobile, tablet and desktop
Certification of completion

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Course Description

In this final series, Mike will work through the challenges and techniques to help you become a vital part of your team. This course will walk you through engaging problem solving and management techniques such as HEARD and Simon Sinek's Radical Candor, in which you will learn how to overcome both internal conflicts and difficult customers you may face in your clinic. Shifting his focus to you as an individual team player and how you can build your personal credibility, Mike goes over how to effectively manage your time and focus ensuring maximum efficiency. Finally, Mike discusses the skills and practices behind becoming the voice and face of your brand, enhancing your clinic’s credibility and making you an invaluable member of your team. In conclusion, Mike will go over ways in which you can apply this knowledge in your clinic.

Course Modules

1. Managing conflict and dealing with difficult customers - the HEARD method
This module kicks off the course with an engaging dive into Mikes’ intuitive HEARD method to help you manage difficult customers and a range of conflicts that may arise.
15 mins

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2. Problem solving - 5 steps
Discover Mike’s 5-step process to developing essential problem-solving skills that can be applied within your clinical environment.
15 mins

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3. Managing internal politics - Simon Sinek's Radical Candor method
Looking at the reasons behind conflicts and what can cause them, this module gives you an understanding that can help to prevent and overcome conflicts through the engaging demonstration of Mike’s character Simon Sinek.
25 mins

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4. Managing time and focus
This module hones in on building structured techniques, looking at an intuitive new perspective on how we look at time and the output of your time - including ways to fire time wasters.
30 mins

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5. Managing stress
Mike shares top tips on the 4 steps of managing your stress and looking after yourself, giving a different approach to becoming the voice and face or your brand.
15 mins

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